Job Type: Full time

If you are Intersted , please fill this form: -https://docs.google.com/forms/d/e/1FAIpQLSdrr1iAlbWgkrzfIiW4P13TGym9izzBFKZAa6QkgBbIycDi2w/viewform?usp=publish-editorPosition: Technical Support Executive – International Voice ProcessLocation: BangaloreExperience: 6 Month–2 YearsCTC-Upto-3.5L FixedEmployment Type: Full-TimeShift: Rotational / Night ShiftsWork Mode: Work from OfficeJob SummaryWe are looking for a customer-focused Technical Support Executive to handle technical queries from international customers through voice calls. The role requires strong English communication, technical troubleshooting skills, and the ability to provide step-by-step solutions while maintaining customer satisfaction.Key ResponsibilitiesHandle inbound/outbound calls from international customers.Troubleshoot and resolve hardware,



software, OS, application, internet and connectivity issues.Provide clear, step-by-step technical assistance over the phone.Diagnose customer issues and provide appropriate resolutions.Troubleshoot basic Windows, networking, IP configuration, BIOS and printer-related issues.Follow defined troubleshooting procedures, SOPs and escalation guidelines.Escalate complex technical issues to the appropriate support team.Maintain accurate records of customer interactions, issues and resolutions in CRM/ticketing tools.Maintain required quality, productivity, SLA and customer satisfaction standards.

📌 Information Technology Service Desk (Bengaluru)
🏢 Artech
📍 Bengaluru