ServiceNow Consultant - ITOM

Position: ServiceNow Consultant

Experience: 3+ Years in ServiceNow

Mandatory Skills: Hands-on Discovery, CMDB, Service Mapping and AIOps experience

Location: Remote

Job Type: Contract

ServiceNow Consultant - ITOM who is experienced with Discovery, CMDB, Service Mapping and AIOps.

This requires an experienced ITOM/AIOps consultant capable of configuring ServiceNow operational intelligence capabilities rather than a general platform resource.

Primary Responsibilities

Lead implementation of Phase 1 AIOps use cases.

Configure and optimize:

- Event Management
- Metric Intelligence
- Health Log Analytics
- Event Correlation
- Impact Analysis
- CMDB
- Service Mapping

Configure anomaly detection for:

- CPU utilization
- Memory utilization
- Disk utilization

- Support root cause analysis workflows.
- Validate monitoring integrations and event sources.
- Configure service dependency and impact visibility.
- Support event-noise reduction initiatives.
- Participate in testing, validation, and outcome demonstrations.

📌 ServiceNow Consultant (India)
🏢 InnovTrove Technologies
📍 India