Job Description
Job Description
Job Title: Analyst – International Healthcare Voice Process
Key Responsibilities:
• Handle inbound and outbound calls related to healthcare services
• Provide excellent customer service by addressing queries, concerns, and complaints in a qualified manner.
• Accurately document all call interactions in the internal CRM systems.
• Ensure compliance with HIPAA and company policies regarding patient confidentiality.
• Collaborate with internal departments to resolve issues promptly.
• Meet defined metrics such as call quality, average handling time (AHT), and first call resolution (FCR).
• Follow up on unresolved issues and ensure timely closure.
📌 Sr Analyst (US voice process) (Pune)
🏢 EVERSANA
📍 Pune