Job Description Senior Director – Head of Transition & Service Delivery with a leading multinational organization.
n Location: India (GCC - Outsourced Model)
n Level: Executive Leadership
n Vertical: Enterprise Services / Global Finance & Business Operations
nThis role will lead the Transition, Service Delivery, GBS Governance, Digital Enablement and BPO Governance agenda across a global hybrid delivery model comprising captive GCCs and Tier-1 BPO partners.
n Key Responsibilities
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- Lead end-to-end global transitions across Finance, HR, and technology shared servicesn
- Oversee service delivery across captive GCC and BPO operations n
- Drive SLA/KPI governance, service quality, standardization and operational excellencen
- Govern strategic Tier-1 BPO partners , including commercial performance, productivity and contractual compliancen
- Lead automation, RPA, AI, digital workflow and continuous improvement initiativesn




- Drive measurable improvements in cost, productivity, efficiency and service experience n
- Partner with senior stakeholders including CFO, CPO, Chief AI Officer and Regional Leadership n

n Ideal Profile
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- 18+ years of experience in GBS, GCC, Shared Services or large-scale BPO-enabled environmentsn
- Proven leadership in global transitions and multi-functional operating models n
- Strong experience across Finance / HR / technology shared services n
- Experience managing hybrid captive + outsourced delivery models n
- Robust BPO commercial and vendor governance experiencen
- Exposure to RPA, AI, workflow automation, analytics and process optimization n
- Experience managing globally distributed teamsn

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📌 Director - Head of Transition & Service Delivery (Mumbai)
🏢 Domnic Lewis
📍 Mumbai