Job DescriptionShould have 5–10 year s of experience in an international voice process within a contact center setting, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities.
N n
n Key Responsibilities
N: - Deliver clear, fluent, and professional communication with strong active listenin
Ngand cultural awareness
N. - Provide first-level support for product inquiries, warranty questions, and basi
NcHVAC-related issues (training provided)
N. - Accurately log cases in CRM tool while multitasking during live calls
N.



- De-escalate challenging situations and ensure a positive customer experience
N. - Prioritize and manage high-volume inquiries with strong organization and tim
Nemanagement
n n.
N Skills & Competencie
Ns: - Written & Verbal Communication: Excellent communication skills are a mus
Nt.Effectively communicatecomplex information to both technical and non-technic
Nalaudience
ns. - Strong customer focus, empathy, patience, and conflict-resolution skill
N n s.
n Shi
N ft: - Ability to work U.S. business hours (8:00 AM – 6:00 PM CS
T).

📌 Contact Center Specialist (India)
🏢 Lennox India Technology Centre
📍 India