Job Description – L2 Application Support Engineer

Location: AMR Tech Park, Hosur Road, Bangalore
Experience: 2–4 Years
CTC: Maximum Up to ₹6 LPA
Open Positions: 5
Work Mode: Work From Office
Shift: US Shift – Roster Based Support Window: 2:00 AM EST – 7:00 PM EST
Equivalent IST Window: 12:30 PM IST – 5:30 AM IST (next day)
Candidates will work roster-based shifts within this support window and not the entire 17-hour window.

Preferred Candidate from Locations : Bangalore / Chennai
Joining: Candidates comfortable working from Bangalore and in US rotational shifts

Target Companies:

Moder, Stellar, Avanze, Coforge, SLK, WNS, CA and other organisations supporting US Mortgage, Title, Closing or similar enterprise applications.

Role Overview:

We are looking for L2 Application Support Engineers with 2–4 years of experience in application/production support. The role will provide advanced technical support for the AtClose application and act as a key technical escalation point for client-reported issues.

The ideal candidate should have strong SQL and troubleshooting skills, experience in application/log analysis, and a good understanding of REST APIs, HTTP, integrations and production incident management.

Experience in US Mortgage, Title or Closing applications will be a robust advantage.

Key ResponsibilitiesApplication & Incident Support

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Investigate client-reported incidents and identify functional and technical root causes.

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Analyse application behaviour, logs, database records, configurations and workflows.

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Reproduce production issues in lower environments wherever possible.

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Determine whether issues are related to configuration, data, infrastructure, integration or application code.

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Provide suitable workarounds where permanent fixes are not immediately available.

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Escalate confirmed application defects to Development with complete technical evidence.

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Track issues through resolution and validate fixes before ticket closure.

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Participate in P1/P2 production incident management.

SQL & Database Troubleshooting

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Write and execute SQL queries to investigate application and transaction-related issues.

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Analyse database records, relationships and data integrity.

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Identify data-related application issues.

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Support controlled data corrections where approved.

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Work with Development and DBA teams on complex database issues.

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Use application logs and database information to investigate performance-related problems.

Application & Integration Troubleshooting

Provide L2 support across areas including:

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Title and Closing workflows

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HUD/CD processing

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Document generation

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Recording workflows

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REST APIs and external integrations

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SFTP and file-based integrations

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Batch processes

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User/account configuration

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Application configuration

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Session and authentication issues

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HTTP/API response failures

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CORS, timeout, connectivity and gateway-related issues

Coordinate with Infrastructure teams for server, network and application-related incidents.

Production & Problem Management

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Support production deployments and post-deployment validation.

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Support hotfix validation and emergency production changes.

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Monitor recurring application issues and identify trends.

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Perform Root Cause Analysis (RCA) for major incidents.

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Identify recurring incidents and initiate problem-management activities.

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Recommend improvements in applications, processes, monitoring and infrastructure.

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Prepare RCA documentation covering root cause, business impact, mitigation, corrective action and preventive action.

Cross-Functional Collaboration

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Work closely with L1 Support and provide knowledge transfer.

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Partner with Development teams for defect analysis and resolution.

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Coordinate with QA for issue reproduction and fix validation.

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Work with Forms teams on document/template-related issues.

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Coordinate with Infrastructure and DBA teams.

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Support client-facing/business teams during critical production incidents.

Mandatory Skills

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Strong SQL skills

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2–4 years of L2 Application Support / Production Support experience

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Strong troubleshooting and analytical skills

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Experience analysing application and server logs

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Understanding of REST APIs and HTTP

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Knowledge of web applications and browser technologies

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Experience with SFTP/file-based integrations

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Experience with ticketing and incident-management processes

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Understanding of Incident, Problem, Defect and Change Management

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Good communication and documentation skills

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Willingness to work in US roster-based shifts from Bangalore

Preferred Skills

Candidates with any of the following will have an advantage:

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US Mortgage / Title / Closing domain experience

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Experience supporting Mortgage or Title applications

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Angular / Java / JBPM or similar enterprise application technologies

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SQL Server

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AWS or Azure environments

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Application Insights or similar monitoring tools

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CI/CD and release-management exposure

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Experience preparing RCAs for production incidents

Reporting & Stakeholder Interaction

Reports To: Support / Delivery Manager

Works Closely With: L1 Support, Development, QA, Forms Team, Infrastructure, DBA and Client/Business Teams.

Mortgage/Title/Closing domain experience would be an added advantage.

📌 Application Support Engineer for US Mortgage - Bangalore (Bengaluru)
🏢 Important Business
📍 Bengaluru