Role Overview

The Chief Sales Officer (CSO) will be responsible for driving revenue growth across domestic and international markets, leading the entire sales and business development organization.

This role requires a growth-oriented leader with strong BPO industry exposure, deep client relationships, and proven success in building and scaling high-performance sales teams.

You will own the P&L; of the new business, set the go-to-market direction, and position the organization as a digital-first CX transformation partner for global clients.

Key Responsibilities

1. Revenue Leadership & Growth Strategy

- Own the sales and revenue P&L; across all business segments (Domestic, International, Digital CX, GCC, and New Services).

- Develop and execute a growth strategy that expands the organization’s presence in India, the US, UK, Middle East, and APAC.

- Drive both organic and strategic growth through direct sales, partnerships, and alliances.

- Identify current service lines and customer experience transformation opportunities (AI, automation, analytics, GCC setups).

2. Business Development & Client Acquisition

- Lead a high-performing sales team focused on enterprise and mid-market client acquisition.

- Build strong C-level client relationships to win multi-year, multi-vertical outsourcing deals.

- Identify, pursue, and close large BPO, CX, and digital transformation contracts.

- Lead end-to-end bid management, RFP/RFI processes, and commercial negotiations.

3. Sales Operations & Pipeline Management

- Build a robust pipeline across domestic and international markets with strong forecast accuracy.





- Establish sales processes, CRM discipline, and data-driven governance reviews.

- Collaborate with Finance, Delivery, and Solutions teams for proposal design and pricing strategy.

- Track KPIs such as revenue growth %, deal win ratio, lead conversion rate, and average deal size.

4. Strategic Partnerships & Market Positioning

- Forge alliances with technology partners, consulting firms, and digital enablers to enhance service capability.

- Represent the organization at industry forums, conferences, and global BPO summits.

- Work closely with Marketing to build brand positioning, thought leadership, and demand generation campaigns.

5. Leadership & Team Building

- Build, mentor, and scale a high-performing sales organization across geographies.

- Set performance goals, incentive structures, and career growth plans for sales teams.

- Foster a culture of performance, collaboration, and accountability.

Requirements

- Education: MBA or equivalent from a reputed institute (Marketing or International sales).

- Experience: 18–25 years of proven leadership in sales and business development within the BPM/BPO industry.

- Deep understanding of domestic and international BPO markets, pricing models, and delivery frameworks.

- Demonstrated success in winning large outsourcing deals (multi-crore/multi-million) and building long-term client relationships.

- Strong network with CXOs, sourcing advisors, and global enterprises.

- Excellent strategic thinking, communication, and negotiation skills.

- Exposure to digital CX, automation, AI-led transformation, or GCC build-outs will be an advantage.

📌 Chief Sales Officer (Noida)
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