Job Description Job description
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n Short Brief on role: The Customer Service Representative will be part of the regional customer service team, managing customer interactions at a transactional level.
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n Key Responsibilities:
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- Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters.n
- Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools.n
- Longstanding units follow-up with customers.n
- Perform timely system related updates.n
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n Requirements and Specific Skills:
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- Graduaten
- Communication skills (written & oral, both in English & relevant vernacular language).n
- Systems savvy and basic exposure to MS-Office applications.n
- Demonstrable team-player skills and ability to meet timelines and deadlines.n