Job Description Job Title: Front Office Executive
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n Location: Mumbai – Taj Lands End
n Salary: ₹5–6 LPA
n Open Positions: 4
n Experience Required: Minimum 5+ Years
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n Job Summary:
nWe are looking for a highly professional and well-groomed Guest Service Associate to join the team at Taj Lands End, Mumbai . The ideal candidate should have a solid background in luxury hospitality, exceptional guest-handling skills, and a passion for delivering world-class service while ensuring memorable guest experiences.
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n Key Responsibilities:
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- Welcome and assist guests with warmth and professionalism.n
- Deliver exceptional customer service throughout the guest journey.n
- Handle guest requests, inquiries, and complaints efficiently.n
- Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service.n
- Maintain high grooming and presentation standards at all times.n
- Provide personalized service to VIP and high-profile guests.n
- Ensure compliance with hotel SOPs and luxury service standards.n




- Build positive guest relationships to enhance satisfaction and loyalty.n
- Assist in resolving guest concerns promptly and professionally.n
- Represent the hotel's brand values through outstanding hospitality.n

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n Eligibility Criteria:
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- Minimum 5+ years of experience in a luxury hotel or premium hospitality property.n
- Excellent communication and interpersonal skills.n
- Strong customer service and problem-solving abilities.n
- Professional grooming and polished personality.n
- Ability to work in rotational shifts, weekends, and public holidays.n
- Strong teamwork and coordination skills.n

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n Height Requirement (Mandatory) :
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- Male: 5'11" (180 cm) & aboven
- Female: 5'4" (163 cm) & aboven

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n Preferred Skills :
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- Luxury Guest Relationsn
- Customer Service Excellencen
- Hospitality Operationsn
- VIP Guest Handlingn
- Communication & Interpersonal Skillsn
- Conf

📌 Front Office Executive (Mumbai)
🏢 Webvi
📍 Mumbai