Responsibilities & Key Deliverables

The Senior Territory Manager in Retail Service will play a pivotal role in optimising dealership operations and enhancing service delivery standards. Key responsibilities include:
- Leading and guiding Service Mechanics in troubleshooting and resolving complex technical issues to enhance operational efficiency at dealership locations.
- Driving dealer profitability growth through strategic implementation of service schemes, including annual maintenance contracts and enhancements in service process efficiency.
- Coordinating and projecting service activities and initiatives across the area office to foster knowledge sharing and continuous improvement within the organisation.
- Acting as the primary liaison between the area office and other departments, ensuring smooth communication and resolution of service-related matters.
- Providing detailed feedback on competitive service offerings and current market initiatives to senior management, contributing to strategic decision-making.




- Collaborating closely with marketing and manufacturing teams at the Head Office to expedite resolution of outstanding service issues such as warranty claims, chronic technical problems, and turnaround time for service requests.
- Conducting audits of new dealerships to ensure standards compliance before commissioning.
- Performing regular audits of service operations in line with company norms to uphold quality and compliance.
- Delivering comprehensive product training to dealers, workshop managers, and service mechanics to ensure quality service delivery and alignment with corporate standards.

This role requires a hands-on approach and a commitment to maintaining high service standards that directly impact customer satisfaction and business growth.

Experience

The successful candidate will have demonstrated a minimum of 7 to 12 years of progressive experience in retail service management or a closely related field. Experience should include:
- Strong ba

📌 Sr. Territory Manager- Retail Service (Jaipur)
🏢 Mahindra & Mahindra
📍 Jaipur