Every day, tens of millions of people come to Roblox to explore, create, play,
learn, and connect with friends in 3D immersive digital experiences– all created
by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to
bring any experience that they can imagine to life. Our vision is to reimagine
the way people come together, from anywhere in the world, and on any device.
We’re on a mission to connect a billion people with optimism and civility, and
looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human
interaction, solving unique technical challenges at scale, and helping to create
safer, more civil shared experiences for everyone.

The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling
Roblox's Operations organization and transforming our customer experience
through our multi-year vision and strategy execution. The team provides support
to Roblox's global players, developers, and advertisers. As a Lead,



Product
Support Ops on our Safety Ops Team, you’ll be mentor and lead the team that is
focused on Escalations, Product Reliability, Process Improvement and Design and
plays a critical role in managing and resolving escalations and high-impact
incidents affecting our Roblox users and platform. Your team will be responsible
for identifying trends, enhancing support processes, improving agent efficiency,
and reducing operational costs while maintaining high reliability and service
quality.

You will be reporting to the Trust & Safety India Operations Manager and leading
the Support Operations Excellence team, providing coverage across billing,
accounts, creator, and adjacent domains. This is a player-coach role, weighted
toward leadership. You'll still go deep on the hardest problems and stay close
enough to the work to be a genuine execution expert, but your primary leverage
is the team, and you'll be mea

📌 Lead, Support Operations Excellence (Gurugram)
🏢 Roblox
📍 Gurugram