me Reporting T o: Senior Leadership – Service Delivery / Finance Shared Servic
es Role Overvi
ew We are looking for an experience d Client Success Manag er to serve as the key interface between ou r Finance Shared Services organization and client finance leadersh i
p. Positioned at th e General Manager lev el, this role will be responsible for ensuring exceptional client experience and service delivery across Finance & Accounting operations. The incumbent will act as a n embedded finance partn er, working closely with senior client stakeholders to ensure delivery consistently meets or exceeds agreed SLAs, KPIs, and business expectation
s. The ideal candidate will combine stron g Finance & Accounting operations expertise, client relationship management, commercial acumen, and service delivery leadersh i
p. Key Responsibiliti
es1. Client Success & Relationship Manageme
nt Act as th e single point of accountability for client succe ss across Finance Shared Services engagement s. Build and maintain trusted relationships with senior stakeholders includin g CFOs, Finance Controllers, Shared Services Heads, and Business Leade r s. Understand client business priorities and translate them into effective service delivery strategie s. Serve as the primary organizational representative at the client site, ensuring a high level of professionalism and stakeholder engagemen t.2. Finance & Accounting Service Delive
ry Own end-to-end Finance & Accounting service delivery across multiple process towers and Centers of Excellenc e. Oversee processes includin g: P2 P – Procure to P ay O2 C – Order to Ca sh R2 R – Record to Repo rt Taxati on Ensure delivery performance is aligned with contractual commitments, client expectations, and operational standard s. Partner with internal delivery teams to address performa