AI Senior Product Manager
Department: AI
Employment Type: Full Time
Location: Bangalore - India
Reporting To: Anurag Maherchandani

Description
About us:

Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.

We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.

Prospect:

We’re seeking a driven Senior Product Manager who will lead the ideation, delivery, and optimization of AI‑powered features within our product. You’ll focus on executing high‑impact AI functionality under strategic guidance from the Head of AI, partnering closely with engineering, design, data,



and GTM teams to ship features that meaningfully improve customer outcomes

Key Responsibilities
What will you do?
Own the strategy and full product lifecycle of key AI features: ideation → discovery → spec → launch → adoption → post‑launch refinement → business outcomes
Collaborate with engineering, design, and data teams to translate customer and business needs into robust technical solutions
Define and own success metrics (adoption, accuracy, usage, revenue impact), monitor performance, and iterate based on data
Be the senior liaison for Customer Success, GTM, Sales, and Marketing during feature rollout, ensuring clear positioning and smooth launches
Stay sharp on the AI/LLM landscape (LLM APIs, embeddings, RAG, prompt engineering) to influence what we build and how we build it

Key Requirements
What are we looking for?
7+ years of overall experience, with at least 2 years of product management experience in AI feature delivery
Proven abi

📌 AI Senior Product Manager (Bengaluru)
🏢 Hiver
📍 Bengaluru