We help the world run better
At SAP, we keep it straightforward: you bring your best to us, and we'll bring out the
best in you. We're builders touching over 20 industries and 80% of global
commerce, and we need your unique talents to help shape what's next. The work is
challenging – but it matters. You'll find a place where you can be yourself,
prioritize your wellbeing, and truly belong. What's in it for you? Constant
learning, skill growth, great benefits, and a team that wants you to grow and
succeed.

Who You’ll Become

The Customer Success Manager (CSM) works directly with customers to guide them
through their business journey with our solutions. The CSM works to increase
customer satisfaction, retention, renewals, references, and upsells for Cloud
products within their assigned solution portfolio. The CSM oversees key customer
milestones throughout the customer lifecycle, from deal signature through system
provisioning, monitoring implementation progress, and business case achievement.
The CSM is expected to serve as the strategic point of contact for the customer




within the assigned solution portfolio and to leverage appropriate resources
across SAP functions to maintain overall customer health.

What You’ll Do

As a CSM within the SAP Next Gen - Academy for Customer Success, you will be
responsible to:

* Successfully complete a 10-month learn-apply program, which inczxludes
classroom phases and field phases with your CSM team, that enhances your
support in the CSM role, a critical customer-facing function within our
dynamic Customer Success board area.
* Immerse yourself in multi-dimensional, experiential learning with a focus on
digital transformation, global intelligence, human skills, business and
technology acumen, solution/industry knowledge, and strategy/tools/process.
* Enhance skills around your solution portfolio, managing customer retention,
and driving value realization.
* Receive onboarding in your local market with on-the-job training and
mentoring by

📌 Customer Success Manager (Mumbai)
🏢 SAP
📍 Mumbai