Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service
identifying and solving issues within multiple components of critical business
systems.
Must have skills : Google Cloud Machine Learning Services
Good to have skills : Prompt Engineering, Machine Learning (ML), Google Cloud
Gemini
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software
detective by investigating and resolving issues across various components of
essential business systems. This role requires a proactive approach to
monitoring system performance, diagnosing problems, and ensuring smooth
operation of critical applications. The position demands collaboration with
different teams to maintain system reliability and support business continuity
through timely and effective problem resolution.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.




- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple
teams.
- Coordinate with cross-functional teams to streamline issue resolution and
improve system stability.
- Mentor junior team members to enhance their problem-solving skills and
technical knowledge.
- Continuously evaluate and improve support processes to increase efficiency and
reduce downtime.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Google Cloud Machine Learning Services.
- Valuable To Have Skills: Experience with Machine Learning, Prompt Engineering,
Google Cloud Gemini.
- Strong analytical skills to diagnose and troubleshoot complex system issues
effectively.
- Ability to work with cloud-based machine learning platforms and integrate
solutions within business environments.
- Experience in monitoring and maintaini

📌 Application Support Engineer (Mumbai)
🏢 Accenture
📍 Mumbai