Noida, Uttar Pradesh

Job Summary

Key ResponsibilitiesIncident Coordination: Lead and manage the lifecycle of high-priority P1/P2 incidents from detection to resolution.Team Mobilization: Assemble and direct cross-functional technical resolver groups and third-party vendors.Stakeholder Communication: Provide clear, timely updates and executive summaries to business leaders and affected users.Process Governance: Enforce ITIL-based major incident procedures and service level agreements (SLAs).Post-Incident Review: Conduct root cause analysis (RCA) and post-mortem meetings to implement preventive measures

Key Responsibilities

Key ResponsibilitiesIncident Coordination: Lead and manage the lifecycle of high-priority P1/P2 incidents from detection to resolution.Team Mobilization: Assemble and direct cross-functional technical resolver groups and third-party vendors.Stakeholder Communication: Provide clear, timely updates and executive summaries to business leaders and affected users.Process Governance:



Enforce ITIL-based major incident procedures and service level agreements (SLAs).Post-Incident Review: Conduct root cause analysis (RCA) and post-mortem meetings to implement preventive measures

Skill Requirements

Key ResponsibilitiesIncident Coordination: Lead and manage the lifecycle of high-priority P1/P2 incidents from detection to resolution.Team Mobilization: Assemble and direct cross-functional technical resolver groups and third-party vendors.Stakeholder Communication: Provide explicit, timely updates and executive summaries to business leaders and affected users.Process Governance: Enforce ITIL-based major incident procedures and service level agreements (SLAs).Post-Incident Review: Conduct root cause analysis (RCA) and post-mortem meetings to implement preventive measures

Other Requirements

Key ResponsibilitiesIncident Coordination: Lead and manage the lifecycle of high-priority P1/P2 incidents from detection to resolution.Team Mobilization: Assemble and direc

📌 Track Lead (Noida)
🏢 HCLTech
📍 Noida