JOB DESCRIPTIONConsultation Coordinator

About DAMOH’S

DAMOH’S is a doctor-led aesthetic and lifestyle clinic focused on personalised skin, hair and body transformations.

Our approach combines medical expertise with an understanding of up-to-date lifestyles to help people achieve meaningful improvements and feel more confident in themselves.

Purpose of the Role

The Lead Conversion & Consultation Coordinator will manage prospective patients from the time an enquiry is received until the person checks in at the clinic for a prepaid consultation.

The role involves understanding the prospect’s concern, conducting a structured pre-consultation conversation, guiding them through the consultation preparation process, collecting the ₹1,000 consultation fee, booking the appropriate appointment and following up until the prospect arrives at the clinic.

This is not a routine telecalling role. It requires empathy, structured communication, disciplined follow-up and the ability to convert interest into action without using aggressive sales tactics.

Lead Sources





The coordinator will manage leads received through:
- Facebook and Instagram advertising
- Webinars hosted by Dr. Anju Shah
- Website and WhatsApp enquiries
- Patient referrals
- Professional and business networks
- Partnerships and promotional activities
- Existing and inactive lead databases
- Other marketing channels introduced by DAMOH’S

Key Responsibilities1. Lead Management
- Respond promptly to all new leads assigned.
- Contact leads through calls and approved WhatsApp communication.
- Understand the source, primary concern, interest level and readiness of each lead.
- Prioritise high-intent leads while maintaining timely follow-up with the complete database.
- Ensure every lead has an updated status and clearly defined next action.

2. Pre-Consultation
- Conduct a structured pre-consultation conversation to understand the prospect’s skin, hair, body or lifestyle concern.
- Capture relevant information using t

📌 Consultation Coordinator (Mumbai City)
🏢 DAMOH Wellness
📍 Mumbai City