05 Sep
|
SK Finance
|
Yamuna Nagar
05 Sep
SK Finance
Yamuna Nagar
Role & responsibilities
Team Management-
- Lead a team of customer relationship officers/tele callers.
- Monitor performance, track metrics, and provide coaching.
2. Process Adherence-
- Ensure team follows collections processes and policies.
- Drive quality and compliance in customer interactions.
3. Target Achievement-
- Meet collections targets and manage team performance.
- Identify challenges and implement solutions.
4. Reporting & Insights-
- Generate reports on team performance and trends.
- Provide insights to management and suggest improvements.
5. Customer Escalations-
- Handle escalations and ensure customer satisfaction.
- Collaborate with other teams for resolution
📌 Team Leader (Yamuna Nagar)
🏢 SK Finance
📍 Yamuna Nagar