05 Sep
|
SVN SYSTECH INDIA
|
Mumbai
05 Sep
SVN SYSTECH INDIA
Mumbai
Roles and Responsibilities :
- Provide technical support to end users through phone, email, or in-person interactions.
- Troubleshoot and resolve complex technical issues related to Active Directory, DNS, DHCP, group policies, and other IT systems.
- Manage tickets using ticketing tools such as [insert tool names] to ensure timely resolution of incidents.
- Collaborate with team members to escalate critical issues and provide updates on SLA performance.
Job Requirements :
- 4-6 years of experience in an End User Support role within the Financial Services industry.
- Strong knowledge of Active Directory, DNS, DHCP, group policies, and troubleshooting techniques.
- Excellent team handling skills with ability to work effectively in a quick-paced environment.
- Proficiency in using ticketing tools such as [insert tool names].
📌 Senior End User Support Engineer (Mumbai)
🏢 SVN SYSTECH INDIA
📍 Mumbai