Job Summary

Job Title: Customer Service Associate Phone | Chat | Email Support

Location: Pune

CX25WW Referral Programme

About the Opportunity

CX25WW is inviting applications for Customer Service Associates to support one of the worlds leading e-commerce businesses. This prospect is ideal for individuals who enjoy interacting with customers, solving problems, and delivering exceptional customer experiences through Phone, Chat, and Email support.

Please Note

This is a referral-based hiring program. Only candidates who successfully complete the CX25WW evaluation process will be referred to the company's Human Resources team for further interview rounds. Referral does not guarantee final selection.

CX25WW Assessment Process

Before your profile is referred, you will complete a single evaluation round conducted by CX25WW.

The assessment includes:

- AI-Based Communication Assessment
- Leadership Style Assessment
- Work Style Assessment

Total Assessment Duration: Approximately 15 Minutes

The assessment evaluates your overall suitability for customer-facing roles and helps us recommend the right candidates to our hiring partners.

Role Responsibilities

- Handle customer interactions through Phone, Chat, and Email.
- Resolve customer queries with empathy and professionalism.
- Provide accurate information regarding products, services, orders, payments, and returns.
- Escalate complex issues whenever required.
- Deliver an outstanding customer experience in every interaction.
- Maintain high standards of quality,



compliance, and data privacy.
- Meet productivity and quality KPIs.
- Work collaboratively with internal teams to resolve customer concerns.
- Maintain detailed and accurate documentation of customer interactions.

Eligibility

- Minimum Qualification: 12th Pass
- Graduates from any stream are welcome.
- Distance Learning, Open University, and Regular graduates are eligible.
- Freshers and experienced professionals are encouraged to apply.
- Excellent English communication skills are preferred.
- Regional language proficiency is an added advantage.

Ideal Candidate

You may be a great fit if you:

- Enjoy helping people
- Communicate confidently
- Can remain calm under pressure
- Learn quickly
- Are customer-focused
- Take ownership of issues
- Are comfortable using computers and web-based applications
- Can work independently as well as in a team

Recruitment Process

Step 1: Submit your application

Step 2: Complete the CX25WW AI Assessment (15 Minutes)

- Communication Skills
- Leadership Style
- Work Style

Step 3: CX25WW Evaluation

Step 4: Profile Referral to Hiring Company (Successful candidates only)

Step 5: HR Interview

Step 6: Operations / Final Selection (As applicable)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Associate u2013 Phone | Chat | Email Support (Pune)
🏢 CX25WW
📍 Pune