- We are hiring energetic and customer-focused individuals to join our Domestic BPO team in Viman Nagar, Pune.
- As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries, complaints, and support via phone.

Key Responsibilities:

- Handle inbound customer calls for queries, complaints, or product/service support.
- Resolve issues efficiently and provide accurate information.
- Maintain customer satisfaction through effective communication and problem-solving.
- Record and update customer interactions in the CRM system.
- Escalate unresolved issues to appropriate internal teams.
- Meet daily and monthly targets (call volume, resolution, satisfaction, etc.).

Required Skills:

- Good communication skills in English.
- Basic computer knowledge (typing, CRM usage, data entry).
- Polite, patient, and customer-oriented approach.
- Ability to work in a quick-paced environment.

Qualifications:

- Minimum HSC (12th pass); graduates preferred.
- Prior experience in a call center is an advantage but not mandatory.
- Freshers are welcome.
- Shift: Day Shift for female (Domestic)
- Education: HSC (12th Pass) / Graduate Language
- Requirement: English

📌 Customer Care executive (Domestic) (Pune)
🏢 Apex One
📍 Pune