Role Overview: The Customer Success Manager is responsible for building strong relationships with our customers, ensuring they achieve their desired outcomes, drive product adoption, and maximize long-term retention and growth. You will act as the customers trusted advisor and partner, facilitating value realization and proactive engagement throughout the customer lifecycle.

How Youll Contribute

- Lead structured onboarding for new customers

- Educate customers on product features and best practices

- Monitor product adoption and improve customer engagement

- Build strong relationships with key customer stakeholders

- Act as the primary point of contact throughout the customer lifecycle

- Understand customer goals and create success plans

- Conduct regular business reviews and customer health checks

- Identify churn risks and implement mitigation plans

- Advocate for customer needs internally

- Drive timely contract renewals and customer satisfaction

- Identify relevant upsell and cross-sell opportunities





- Partner with Sales to support account growth

- Track customer health metrics and business outcomes

- Prepare reports and insights for internal stakeholders

- Set and meet retention, satisfaction, and growth targets

What Were Looking For

- Bachelors degree in Business, Marketing, Management, or a related field

- 3+ years of experience in Customer Success or Account Management

- Strong communication, presentation, and relationship-building skills

- Ability to manage multiple accounts simultaneously

- Data-driven mindset with strong analytical skills

- Customer-centric approach with solid problem-solving abilities

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Manager (Ahmedabad)
🏢 Ankpal Technologies
📍 Ahmedabad