General Manager Commercial & Operations

Industry: Specialty Chemicals / Manufacturing
Location: Mumbai / Maharashtra
Experience: 1015+ Years
Education: Graduate in Commerce; Post-Graduation / MBA / CA / CMA preferred

Job Summary

We are looking for an experienced and result-oriented General Manager – Commercial to lead and oversee key commercial and operational functions across the organization. The role will have broad responsibility for Commercial Operations, Sales Coordination, Procurement, Supply Chain, Treasury & Working Capital, Government Tenders, HR & Administration, Plant Coordination and Statutory/Regulatory Liaisoning.

The ideal candidate should possess strong commercial acumen, excellent negotiation and stakeholder management skills, and a proven track record of managing cross-functional operations in a manufacturing environment, preferably within the chemical / specialty chemical industry.

Key Responsibilities

1. Monitoring Sales / Supply Chain & Logistics Department

- Oversee end-to-end commercial operations and sales coordination to ensure timely execution of customer requirements and product deliveries.
- Coordinate closely with Sales, Production, Logistics, Finance and Customer Service teams to ensure smooth order-to-delivery operations.
- Monitor sales order booking, order processing, billing verification, dispatch documentation and related commercial activities.
- Ensure accuracy and completeness of commercial documentation to minimize revenue leakage and operational delays.
- Drive effective Customer Relationship Management and coordinate with internal teams for timely customer collections.
- Provide commercial support for customer sampling, technical requirements, quotations, documentation and other SCM-related activities.
- Monitor customer commitments, order status, delivery schedules and commercial issues and ensure timely resolution.
- Ensure seamless coordination between the Corporate Office and manufacturing facilities for timely and efficient supply to customers.Monitor production planning, inventory availability, dispatches and logistics to ensure uninterrupted customer supplies.
- Optimize resources, lead times and logistics costs while maintaining service levels.
- Identify bottlenecks in the supply chain and implement corrective and preventive measures.

2. Coordinate with Procurement & Strategic Sourcing Department

- Lead and guide the Procurement function for strategic sourcing of raw materials, packing materials, consumables, services and capital assets.
- Develop and maintain strong relationships with key suppliers and strategically important vendors.
- Drive vendor evaluation, qualification, negotiation and performance monitoring.
- Identify opportunities for cost reduction, alternate sourcing, vendor consolidation and procurement optimization.




- Lead commercial negotiations for major procurement contracts and ensure competitive pricing and favorable commercial terms.
- Ensure procurement activities are aligned with business requirements, budgets, quality standards and internal policies.

3. Cross-Functional Collaboration & Coordination

- Collaborate closely with Sales, Finance, Accounts, Procurement, Supply Chain, Production, Quality, EHS, HR, Administration, Logistics, Stores, Maintenance and other departments to ensure smooth business operations.
- Act as a central coordination point between various departments to ensure timely communication, effective decision-making and seamless execution of business requirements.
- Facilitate cross-functional discussions to resolve operational, commercial, financial and customer-related issues.
- Ensure alignment between departmental objectives and overall organizational goals.

4. Handling / Monitoring Government Tenders & Institutional Business

- Lead the end-to-end process for identifying, evaluating, preparing and submitting government and institutional tenders.
- Review tender documents, eligibility criteria, commercial terms, contractual conditions and associated risks.
- Coordinate with internal departments and external agencies for timely and accurate tender submissions.
- Lead commercial negotiations and ensure appropriate pricing strategies to maximize business opportunities and profitability.
- Assess commercial, contractual and financial risks associated with government and institutional contracts.
- Ensure compliance with tender conditions, documentation requirements and contractual obligations.

5. Coordination Plant Operations

- Act as a key link between Corporate Office and manufacturing locations to ensure smooth and efficient plant operations.
- Coordinate with Production, Stores, Maintenance, Quality, EHS, Finance and HR teams for operational requirements.
- Monitor availability and timely allocation of manpower, materials and other resources.
- Identify operational bottlenecks and coordinate with relevant stakeholders for timely resolution.
- Support plant management in achieving operational efficiency, cost control and business objectives.

6. HR & Administration

- Supervise general HR and administrative operations at the plant/corporate level as applicable.
- Support recruitment, manpower deployment, employee engagement and performance management initiatives.
- Ensure implementation of organizational policies and procedures.
- Assist management in resolving employee-related and administrative matters.
- Finalization of Interview process.

7. Government Liaisoning,



Compliance & Regulatory Affairs

- Monitor compliance with applicable industrial regulations, statutory requirements, MIDC guidelines and manufacturing-related policies.
- Liaise with government authorities, local bodies, MIDC officials and other regulatory agencies as required.
- Represent the organization in high-level meetings with government officials and local authorities.
- Handle and coordinate matters related to factory operations, land, statutory approvals, permissions and other government-related issues.
- Proactively identify regulatory or operational bottlenecks and coordinate their resolution.

8. Leadership & Strategic Management

- Provide strong cross-functional leadership across Commercial, Procurement, Supply Chain, Plant Coordination, Treasury and Administration.
- Establish transparent objectives, KPIs and performance standards for respective teams.
- Develop MIS and management reports covering commercial performance, procurement, working capital, inventory, logistics and operational efficiency.
- Identify opportunities for process improvement, cost optimization and business growth.
- Work closely with senior management in developing and implementing strategic business initiatives.
- Build a culture of accountability, collaboration, cost consciousness and operational excellence.

Candidate Profile

- Graduate in Commerce; Post-Graduation or any other relevant.
- 5–10+ years of relevant experience in Commercial, Operations, Procurement, Supply Chain, Finance/Treasury or General Management.
- Candidates with experience in manufacturing, preferably chemicals / specialty chemicals, will be strongly preferred.
- Strong understanding of commercial operations, procurement, treasury, banking, working capital and supply chain management.
- Proven experience in handling government tenders, institutional business and commercial contracts.
- Strong knowledge of vendor management, strategic sourcing and commercial negotiations.
- Experience in coordinating with manufacturing plants and multiple cross-functional teams.
- Strong understanding of statutory, industrial and regulatory requirements.
- Excellent communication, negotiation, analytical and decision-making skills.
- Ability to manage senior stakeholders, government authorities, vendors, customers and internal teams.
- Strong leadership capability with the ability to manage multiple functions and priorities simultaneously.
- Proficiency in MS Office / ERP systems / MIS and business reporting.

Role Expectations

The successful candidate will be expected to act as a business-oriented commercial leader, balancing operational efficiency, cost optimization, working capital discipline, customer satisfaction and profitability while ensuring strong coordination between the Corporate Office, manufacturing facilities and external stakeholdersRole & responsibilities

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