L1 -Desktop Engineer (Mumbai)

- Attend User calls received from Service Desk within the defined SLA
- Resolve the user problem within the defined time frame
- Update Service Desk regularly with status of calls attended & resolve the tickets assigned to the specific engineer with their respective Service Desk user ID.
- Verify the pending calls ,take corrective action & update the activity
- Testing and acceptance / rejection of equipment
- Installation / Removal of software to / from computers
- Escalate unresolved problem as per matrix to concerned party in the event of problem not being resolved as per the defined time frame.
- Attend con-call with onshore or offshore in absence of TL or Shift-in-charge in case of an outage.
- Maintains integrity, security and confidentiality of all sensitive information and the physical security of the customer operations.
- Adheres to company asset usage policies. E.g. Internet usage and customer security.
- Informs Management of security breaches
- Adheres to "Standards of Business conduct

📌 Server Support Engineer (Mumbai)
🏢 Kalyani Informix
📍 Mumbai