Pharmacy Operations

- Oversee day-to-day operations of OPD, IPD, Emergency, OT and other pharmacy units, as applicable.
- Ensure timely and accurate dispensing of medicines against valid prescriptions.
- Ensure proper implementation of pharmacy SOPs and hospital policies.
- Maintain smooth workflow and minimize patient waiting time.
- Ensure availability of emergency and life-saving medicines at all times.
- Coordinate with doctors, nursing, purchase, stores, billing and administration departments.

B. Procurement & Vendor Management

- Plan and coordinate procurement of medicines, surgical items, consumables and other pharmacy-related materials.
- Prepare purchase requirements based on consumption, stock levels, patient load and hospital formulary.
- Coordinate with approved vendors and suppliers.
- Compare rates, quality, availability and credit terms to achieve cost-effective procurement.
- Ensure medicines are procured only from approved and authorized sources.
- Monitor pending purchase orders and ensure timely delivery.

C. Inventory & Stock Management

- Maintain optimum stock levels and prevent stock-outs, overstocking and dead stock.
- Monitor minimum, maximum and reorder levels for medicines and consumables.
- Implement FEFO (First Expiry, First Out) and FIFO practices wherever applicable.
- Conduct regular physical stock verification and reconciliation with system records.
- Monitor near-expiry, expired, damaged and non-moving items.
- Maintain proper records of stock receipt, issue, transfer and disposal.
- Use ABC/VED or other appropriate inventory-control techniques for effective stock management.

D. Charity Hospital & Patient-Cost Management

- Ensure availability of essential and commonly required medicines at affordable cost.
- Identify opportunities for reducing medicine expenditure without compromising quality.
- Coordinate with management regarding free/subsidized medicines, donated medicines and patient assistance schemes.




- Maintain proper records of medicines received through donations and their distribution.
- Ensure transparent utilization and documentation of donated/free medicines.
- Avoid unnecessary wastage and control expiry-related financial losses.

E. Regulatory & Quality Compliance

- Ensure compliance with applicable Drugs & Cosmetics Act/Rules, Pharmacy Act, Schedule H/H1/X requirements, narcotic/controlled-drug requirements and other applicable regulations.
- Maintain all mandatory registers, records, licenses and documentation.
- Ensure proper storage conditions, including temperature and cold-chain requirements where applicable.
- Ensure safe segregation and storage of LASA (Look-Alike Sound-Alike) and high-alert medicines.
- Support NABH/quality audits and ensure compliance with applicable hospital standards.
- Coordinate medication-safety and pharmacy-related quality improvement activities.

F. Staff Management

- Supervise pharmacists, pharmacy technicians, assistants and support staff.
- Prepare duty rosters and ensure adequate manpower coverage.
- Monitor staff attendance, discipline, productivity and performance.
- Conduct training on dispensing practices, medication safety, storage, documentation and SOPs.
- Address staff concerns and maintain a skilled working environment.

G. Documentation & Reporting

- Prepare daily/monthly pharmacy reports covering:
- Medicine consumption
- Stock availability
- Near-expiry/expired medicines
- Stock-outs
- Purchase and consumption value
- Non-moving/dead stock
- Free/subsidized medicine utilization
- Pharmacy revenue, where applicable

- Maintain proper records for internal and external audits.
- Submit pharmacy performance reports to hospital management.

H. Coordination & Patient Service

- Coordinate with the Medical Superintendent, doctors, nursing, purchase, finance, stores and administration for smooth pharmacy operations.
- Resolve patient/attendant complaints related to medicine availability, billing or dispensing.
- Ensure courteous and professional communication with patients and attendants.
- Promote safe medication practices and patient satisfaction.

📌 Pharmacy Operations Manager (Navi Mumbai)
🏢 D Y Patil Hospital
📍 Navi Mumbai