- Own the relationship with our existing clients. Regular check-ins, not just when something breaks.
- Make sure the platform is actually working for them: track usage, spot drop-offs, and catch problems before the client raises them.
- Follow up with clients to top up their usage credits
- Collect feedback and feature requests, and take them to the product with context on who asked and why.
- Onboard and train recent users on client teams: recruiters, HR managers, hiring managers.
- Drive adoption of new features across accounts, so what we ship actually gets used.
- Be the escalation point when something goes wrong, and see it through to a fix.
Requirements:
- 4-8 years in customer success, account management, or client servicing.
- Direct exposure to HR tech, recruiting,
or ATS products.
- You understand hiring workflows and can hold a credible conversation with a Head of HR.
- Technical enough to evaluate a customer issue and describe it properly before escalating to engineering.
- Strong communication and writing skills: English and Hindi.
- Organised: every account, open request, and follow-up tracked.
- Comfortable with CRM and support tools.
- Based in Mumbai, in-office.
IDEAL CANDIDATE
- Managed enterprise or mid-market accounts in India.
- Experience working inside an ATS, HR, or recruitment company.