PRE-SALES MANAGER

Digital Health & IT Solutions

Location

Employment Type

Experience

Lucknow / Delhi NCR

Full-Time

68 Years

1. Company Overview

Criterion Tech Pvt. Ltd. is a fast-growing MedTech and Digital Transformation company with expertise in Hospital Information Systems (HIS/HIMS), e-ICU, Telemedicine, Digital Health Platforms, Enterprise Software Solutions, and Healthcare IT.

The company works with Government organizations, PSUs, Medical Colleges, Hospitals, and other large institutional customers across India.

2. Position Summary

We are looking for an experienced, technically strong, highly articulate, and customer-facing Pre-Sales Manager — Digital Health & IT Solutions who can independently understand complex business and technical requirements and convert them into comprehensive, scalable, and commercially viable technology solutions.

The ideal candidate must possess a strong understanding of the complete software development lifecycle, enterprise IT architecture, cloud technologies, APIs, databases, integrations, cybersecurity, AI/ML, data platforms, and modern application development methodologies.

The individual will bridge the gap between Customer Requirements, Business Objectives, Technology Architecture, Product Capabilities, and Software Development Teams.

This is a highly customer-facing role requiring exceptional verbal communication, presentation, analytical, solutioning, and stakeholder-management skills.

3. Customer Requirement Analysis & Solution Consulting

- Engage directly with customers to understand their business objectives, functional requirements, technical requirements, pain points, and expected outcomes.
- Conduct requirement-gathering workshops and convert business requirements into detailed technical requirements.
- Analyse existing customer IT environments, applications, infrastructure, workflows, integrations, and technology landscapes.
- Identify gaps between current-state and desired-state architecture.
- Translate customer requirements into practical, scalable, secure, and commercially viable technical solutions.
- Understand complex IT projects across different technology domains and independently develop an appropriate solution approach.
- Prepare As-Is / To-Be architecture, solution workflows, system architecture, integration architecture, deployment architecture, and technical roadmaps.
- Identify technical dependencies, risks, assumptions, constraints, and implementation considerations.
- Recommend appropriate technologies, platforms, products, frameworks, cloud services, APIs, databases, integration mechanisms, and security approaches.

4. Technical Solution Architecture

- Application Architecture
- Enterprise Architecture
- Solution Architecture
- Microservices Architecture
- Monolithic and Modular Application Architecture
- Cloud Architecture
- Hybrid Cloud Architecture
- API Architecture
- Integration Architecture
- Database Architecture
- Data Architecture
- Security Architecture
- Deployment Architecture
- High Availability and Disaster Recovery
- Scalability and Performance Architecture
- Mobile Application Architecture
- Web Application Architecture
- Enterprise Application Integration
- Third-Party System Integration
- DevOps and CI/CD Architecture

5. Deep Understanding of Software Development

- Requirement Analysis
- Functional & Technical Specification
- Solution Design
- System Architecture
- Database Design
- API Design
- UI/UX considerations
- Development methodologies
- Agile / Scrum
- Sprint Planning
- Coding and Development Processes
- Code Review
- Version Control
- Build and Release Management
- Testing
- System Integration Testing
- User Acceptance Testing
- Deployment
- Production Release
- Monitoring
- Maintenance
- Change Management
- Continuous Improvement

6. AI & Emerging Technologies

- Artificial Intelligence
- Machine Learning
- Deep Learning
- Generative AI
- Large Language Models (LLMs)
- Natural Language Processing
- Computer Vision
- AI-based Automation
- Conversational AI
- AI Agents / Agentic AI
- Retrieval-Augmented Generation (RAG)
- Vector Databases
- Embeddings
- AI APIs and Model Integration
- Prompt Engineering
- AI Application Architecture




- AI Governance and Responsible AI
- Data Pipelines for AI/ML
- Model Deployment and Monitoring
- AI Security and Privacy
- Cloud-based AI Services

7. Enterprise Technology Knowledge

- Web Applications
- Mobile Applications
- Enterprise Applications
- SaaS Platforms
- Cloud-Native Applications
- Microservices
- APIs and Web Services
- REST APIs
- SOAP
- JSON / XML
- API Gateways
- ESB / Integration Platforms
- Third-Party Integrations
- Authentication and Authorization
- SSO
- OAuth / OpenID Connect
- Relational Databases
- SQL
- NoSQL Databases
- Data Warehousing
- Data Lakes
- ETL / ELT
- Business Intelligence
- Analytics
- Public / Private / Hybrid Cloud
- Compute
- Storage
- Networking
- Containers
- Kubernetes
- Virtualization
- Load Balancing
- High Availability
- Disaster Recovery
- Application Security
- Network Security
- Identity & Access Management
- Encryption
- Secure APIs
- Vulnerability Management
- VAPT
- Data Privacy
- Cybersecurity fundamentals

8. Healthcare & Digital Health Technology

- HIS / HIMS
- EMR / EHR
- Hospital Workflows
- e-ICU
- Telemedicine
- Digital Health Platforms
- ABDM ecosystem
- Health Information Exchange
- HL7
- FHIR
- PACS / RIS
- Laboratory Information Systems
- Pharmacy Systems
- Medical Device Integration
- Healthcare Interoperability
- Healthcare Data Security and Privacy

9. Pre-Sales & Business Development Responsibilities

- Lead technical pre-sales activities from requirement discovery through solution presentation.
- Prepare technical proposals, solution documents, architecture diagrams, presentations, compliance matrices, technical responses, and RFP/RFQ responses.
- Analyse RFPs, tenders, EOI documents, technical specifications, SOWs, and customer requirements.
- Identify mandatory technical requirements, evaluation criteria, dependencies, and compliance gaps.
- Develop technical solution approaches aligned with customer requirements and project budgets.
- Prepare technical scope, assumptions, exclusions, implementation methodology, resource requirements, and high-level project plans.
- Work closely with sales teams to develop winning technical propositions.
- Coordinate with product, engineering, implementation, cybersecurity, infrastructure, and project-management teams.
- Support estimation and costing by providing technical scope, resource requirements, architecture, infrastructure, licenses, integrations, and implementation requirements.
- Participate in commercial and technical negotiations where required.

10. Customer Presentations & Demonstrations

- Deliver high-quality technical presentations to CXO-level and senior-management stakeholders.
- Conduct solution walkthroughs and product demonstrations.
- Explain highly complex technical concepts in simple business language.
- Present architecture diagrams and technical workflows clearly.
- Handle technical questions and objections confidently.
- Conduct technical workshops and discovery sessions.
- Present solutions to Government, PSU, enterprise, healthcare, and institutional customers.
- Demonstrate strong executive presence and professional communication.

11. Technical Documentation

- Solution Architecture Documents
- Technical Proposals
- Technical Presentations
- RFP / Tender Responses
- Compliance Matrices
- Requirement Traceability Matrices
- System Architecture Diagrams
- Data Flow Diagrams
- Process Flow Diagrams
- Integration Architecture
- Technical Specifications
- Scope of Work
- Implementation Approach
- Deployment Architecture
- Security Architecture
- Bill of Materials / Technical BoQ inputs
- Assumptions and Dependencies
- Technical Risk Assessment

12. Bid & Government / PSU Project Support

- RFP Analysis
- EOI Analysis
- Tender Evaluation Criteria
- Technical Compliance
- Pre-Bid Queries
- Technical Clarifications




- Technical Proposal Preparation
- Consortium / Partner Technical Scope
- Solution Architecture
- Technical Presentations
- Proof of Concept
- Bid Demonstrations

13. Cross-Functional Leadership

- Act as the technical bridge between Customer Sales Pre-Sales Product Engineering Infrastructure Cybersecurity Implementation Project Management.
- Ensure that proposed solutions are technically feasible, commercially viable, scalable, secure, implementable, supportable, and aligned with customer requirements.

14. Required Professional Skills

Mandatory

- Excellent verbal communication skills
- Excellent presentation skills
- Strong technical solutioning ability
- Excellent customer-facing skills
- Strong analytical and problem-solving ability
- Strong documentation skills
- Strong stakeholder-management capability
- Ability to understand complex requirements quickly
- Ability to explain technical concepts clearly
- Ability to work independently
- Strong ownership and accountability
- Ability to work under deadlines
- Strong negotiation and influencing skills
- Strong business acumen

15. Ideal Candidate

The ideal candidate should be someone who can sit with a customer and understand: “What problem are you trying to solve?”

Then independently determine: “What should the technical solution look like?”

And finally explain: “How will we design, develop, integrate, deploy, secure, operate, and scale this solution?”

The candidate should be equally comfortable discussing requirements with a CEO/CXO, Government Officer, Hospital Administrator, IT Head, Solution Architect, Developer, Infrastructure Engineer, or Project Manager.

16. Experience

7–8 years of relevant skilled experience in:

- IT Pre-Sales
- Solution Architecture
- Technical Consulting
- Enterprise Software
- Digital Transformation
- Healthcare IT
- System Integration
- Software Development
- IT Consulting
- Cloud Solutions
- AI / Data Solutions
- Government / PSU IT Projects

Candidates with a combination of technical development + solution architecture + pre-sales/customer-facing experience will be strongly preferred.

17. Educational Qualification

- B.Tech / B.E.
- M.Tech
- MCA
- MBA (IT / Technology / Business)
- Equivalent technical qualification

Relevant certifications in Cloud, AI/ML, Solution Architecture, Cybersecurity, Project Management, or Enterprise Architecture will be an added advantage.

18. Key Success Criteria

- Understand complex customer requirements.
- Analyse business and technical problems.
- Design appropriate technical solutions.
- Understand complete software development processes.
- Demonstrate deep technical understanding of AI and emerging technologies.
- Prepare professional solution architecture and technical documentation.
- Develop winning technical proposals.
- Deliver excellent customer presentations.
- Conduct technical demonstrations and workshops.
- Communicate effectively with technical and non-technical stakeholders.
- Work closely with engineering and product teams.
- Convert customer requirements into implementable technical solutions.
- Understand project feasibility, effort, risks, dependencies, and implementation requirements.
- Support large enterprise, Government, PSU, and healthcare technology projects.
- Take ownership of the technical solution from requirement discovery through proposal, presentation, solution design, and implementation handover.

19. Why Join Criterion Tech?

- Enterprise & Government Exposure — Opportunity to work on large-scale Digital Transformation and Healthcare IT projects with Government, PSU, hospitals, and institutional customers.
- Technology Exposure — Opportunity to work across AI, Digital Health, Cloud, Enterprise Applications, Healthcare IT, Integration, Data, and emerging technologies.
- Strategic Role — Work closely with senior leadership, customers, technology teams, and strategic partners.
- Career Growth — Opportunity to grow into roles such as Senior Pre-Sales Manager Solution Architect Senior Solution Architect Head of Pre-Sales / Solutions Technology & Digital Transformation Leadership.

Position

Pre-Sales Manager — Digital Health & IT Solutions

📌 PRE-SALES Manager- Lucknow
🏢 Criterion Tech
📍 Lucknow