Customer Support Executive TIC Industry

Company: HQTS India |

Department: GTS - TIC Industry
Location: Delhi (NSP) |

Experience: 1-3 Years
Employment Type: Full time

ob Summary

We are looking for a Customer Support Executive to handle customer queries, client coordination, service follow-ups, complaint resolution, and timely closure of customer requests within the Testing, Inspection & Certification (TIC) industry.

Key Responsibilities

- Handle customer queries through email and phone.
- Coordinate with Operations, Inspection, Testing, Certification, Sales & Technical teams.
- Follow up on schedules, reports, certificates, and service deliverables.
- Manage customer complaints and ensure timely resolution.
- Maintain customer records and update CRM/ERP systems.
- Track pending requests and ensure timely closure.
- Maintain strong customer relationships and service quality.

Requirements

- Graduate in any discipline.




- 1-3 years experience in Customer Support, Client Coordination, or B2B Services.
- TIC, Testing, Inspection, Certification, Laboratory, Audit, Manufacturing, or Compliance experience preferred.
- Excellent communication, coordination, follow-up, and problem-solving skills.
- Good knowledge of MS Excel, Word, Outlook & CRM/ERP.
- Customer-focused and able to manage multiple tasks.

Key Skills

Customer Support | Client Coordination | B2B Customer Handling | CRM | Complaint Handling | Follow-up | MS Excel | Communication | Problem Solving | TIC | Testing | Inspection | Certification

Application Details

Email: [email protected]
Call/WhatsApp: 95992 85504

Immediate Joiners Preferred | Notice Period: Up to 15 Days

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