Full job description

Location: Hitech-City

Type: Full-time, Permanent

Reports to: Founding Team

At Legion Vittor, we're not just building a B2C product with Aboin.app, we're redefining the way NRI Parents Medical monitoring system and how they stay connected to their families. From medical support to on-ground assistance and follow-up through on the tasks. We're the trusted medical operating system for people who live overseas but still have a life to look after here.

As we scale, we're looking for driven individuals who want more than just a job they want to build meaningful systems, shape impactful journeys, and grow with a mission that matters.

Key Responsibilities

- Understand each parents medical condition, needs, routines, and preferences.
- Weekly/fortnightly health check-in calls with assigned NRI clients and their parents in India.
- Coordinate medical appointments, medical tests, reports and scans if required.
- Understand the doctor's advice and share a medical summary with the family.
- Follow up on medication routines between visits and share a periodic adherence summary with the NRI client.
- Track the parents' medication adherence dosage, timing, refill dates and report compliance to the family abroad.
- Update hospital and medical summary with overseas family after hospital interaction
- Develop and enhance SOPs & medical Workflows per service line OPD, admission, health monitoring, and handling parents through the process.

You're the reason the service exists NRIs kids can't be at their parent's medical appointment, surgery consent, or post-op review. Your experience in medical is exactly what makes that process smooth for the parents.

Operations Management "Own the full customer medical journey from onboarding to service closure."

- Take ownership of the entire service lifecycle: Booking Execution Process Update.




- Manage real-time escalations and prevent future recurrence.
- Perform cold calling and outbound follow-ups to clarify customer intent, complete onboarding, or offer assistance.
- Continuously evolve SOPs using a feedback loop mindset (Kaizen).

Thrive in Ambiguity - Design & Improve Systems

Lead the development of a structured operations framework, bringing clarity, logic, and repeatability to every process.

Build processes, workflows, and SOPs from scratch where needed.

Work across teams to implement better service models, tracking, and reporting.

"Be a builder, not a follower" think in terms of solutions, not tasks.

Qualifications

- Any graduate, MBA ( Healthcare, Hospital Management or General Management) is a plus. 12 years of experience.
- Required: hands-on experience in customer relationship management
- Experience in field services or B2C service operations preferred.
- Good to have: background in Hospital Administration
- Comfortable attending and leading client/vendor meetings.
- Robust communication skills in English + Telugu/Hindi.
- Working knowledge of Excel/Google Sheets, CRM tools, Notion, and AI tools.
- Familiarity with Lean, Six Sigma, or Kaizen methodologies is an added advantage.

Mindset You Must Bring

- Builder's Mentality You're not waiting for instructions; you're defining them.
- Customer Obsession You advocate for the user and strive to deliver wow moments.
- Process Thinking You reduce chaos through scalable systems and documentation.
- Growth Orientation You view every issue as a chance to improve. At Aboin, we value your thoughts and opinions we're on your side, and invested in your growth as much as our own.
- Empathy-Driven You see behind the ticket, into people's lives and needs.

Job Types: Full-time, Permanent Schedule: Day shift Work Location: In person

Work Location: In person

📌 Operations Coordinator (Hyderabad)
🏢 Legion Vittor
📍 Hyderabad