It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries .
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
Key Accountabilities
Key tasks; accountabilities and challenges of this role
- Owning complex customer requests and issue end to end.
- Deliver first touch resolution for the customer in line with the operating procedures.
- Case Management of disputes from receipt, to raising a chargeback
- Triage and interpretation of requests incoming customer requests to determine if enough information has been provided, or whether more info is required from the customer
- Adherence to scheme rules
- Attention to detail
- Resilience, prioritization and time management skills
- Initiative and problem-solving skills
- Solid judgment, reasoning and decision-making abilities.
- Teamwork, Collaboration & Communication.
- Analytical, and problem solving and investigation skills
- Strong verbal and written communication skills
- Open to work in a 24x7 workplace
Other capabilities
- Speaks clearly about the importance of the customer
- Numerical and commercial mindset
- Risk mindset
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Associate (Gurugram)
🏢 National Australia Bank (NAB)
📍 Gurugram
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