- Manage process improvements initiatives to enhance customer satisfaction, reduce costs, and increase efficiency.
- Collaborate with cross-functional teams to identify areas for improvement and implement changes using process optimization techniques.
- Develop and maintain documentation of processes, procedures, and workflows to ensure consistency across the organization.
- Analyze data to measure performance metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
Job Requirements :
- 4-8 years of experience in a similar role within IT services or consulting industry.
- Solid understanding of process improvement methodologies (e.g., Lean Six Sigma) and ability to apply them effectively.
- Experience with process automation tools such as Workflow Automation software or equivalent.
📌 Assistant Customer Support Manager (Bengaluru)
🏢 Link Talent Management Services
📍 Bengaluru
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