Key Skills: Telecom, itsm, ServiceNow, CSM, Architect, Agile Methodology, Waterfall

Roles and Responsibilities:

- Drive functional and technical solution design across the ServiceNow domain
- Translate business and IT requirements into ServiceNow solutions aligned to OOTB capabilities and architectural standards
- Provide architectural oversight across solutioning and development activities
- Work with enterprise architects, solution architects, and domain SMEs to shape implementation epics and delivery plans
- Support Agile planning activities and guide squads with technical direction and platform expertise

Skills Required:

- 14+ years of relevant experience in ServiceNow architecture and platform delivery




- Robust hands-on experience with ServiceNow implementations, especially in CSM or TSM environments
- Proven background as an IT architect in a telecom context
- Ability to design scalable platform solutions and evaluate impact across connected systems
- Experience working with ServiceNow platform capabilities and enterprise integration scenarios

Good to Have:

- Experience with Waterfall delivery methodology
- Experience with Agile methodology

Education: Master's degree in IT, Telecom, or equivalent experience

📌 ServiceNow Architect_102616 (Bengaluru)
🏢 MyCareernet
📍 Bengaluru