DESCRIPTION

Location : Pune
Mode : Work from Office
Shift: 24×7 Rotational (including night shifts)
Experience: 2+ Years

Role Objective

Provide round-the-clock monitoring and first-level support for IT Disaster Recovery systems to ensure adherence to RPO/RTO targets, prompt incident response, and continuous DR readiness through defined runbooks and automation.

Key Responsibilities
· Monitor RPO/RTO dashboards, replication health, backup status, and DR alerts on a 24×7 basis
· Proactively identify and report replication lag, failures, or DR-related anomalies
· Log and manage DR incidents and alerts in ITSM tools (ServiceNow or equivalent)
· Execute first-level troubleshooting as per SOPs and automation runbooks
· Coordinate with L2/L3 teams (Infra, Network, Storage, Application) for resolution
· Perform shift handover, update logs, and maintain incident tracking




· Support scheduled DR drills and validation activities
· Ensure evidence collection for audit and compliance requirements
· Regular DR readiness activities and reporting
· Prepare MIS & Reporting

Technical Skills (Mandatory)
· Basic understanding of DR concepts (RPO, RTO, DR drills)
· Exposure to monitoring tools (infra / application / DR dashboards)
· Experience with ITSM tools (Incident & Change Management)
· Basic knowledge of Windows / Linux environments

Good to Have
· Awareness of DR tools (Zerto, SRM, ASR, Veeam, NativeCloud DR)
· Exposure to cloud platforms (Azure / AWS / GCP)

Behavioural Skills
· Solid communication & documentation skills
· Willingness to work in rotational shifts
· Alertness, discipline, and escalation mindset

📌 DR Drill Manager (Pune)
🏢 Amazure Technologies
📍 Pune