Job Title: IT Service Desk Analyst
Experience: 6 months – 2 Years
Location: Bangalore / Hyderabad
Shift: Rotational Shifts
Cab Facility: Available
Key Requirements
Solid knowledge of computer hardware, software, applications, operating systems, and basic networking .
Excellent communication and customer service skills.
ITIL certification preferred.
Experience in Incident Management, Service Requests, troubleshooting, ticketing, and SLA adherence .
Ability to resolve issues remotely and escalate complex incidents when required.
Experience with knowledge base and ticket documentation.
📌 Information Technology Support Specialist (Bengaluru)
🏢 Artech
📍 Bengaluru
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