We are looking for an L1 NOC Engineer to join our Network Operations team in Ahmedabad. The candidate will be responsible for continuous monitoring of network and IT infrastructure, identifying incidents, performing initial troubleshooting, maintaining incident records and escalating issues to the appropriate technical teams within defined timelines.
The role requires strong alertness, troubleshooting ability, communication skills and the ability to work effectively in USA Shift ( 05:30 PM - 02:30 PM )
KEY RESPONSIBILITIES
Network & Infrastructure Monitoring
Monitor network devices, servers, applications and IT infrastructure through NOC monitoring tools.
Monitor alerts, alarms, outages and performance-related issues.
Identify and report incidents and service degradation promptly.
Ensure continuous monitoring of critical infrastructure.
Incident Management
Receive, log and acknowledge incidents and service requests.
Perform L1-level troubleshooting using defined SOPs and runbooks.
Categorize and prioritize incidents based on severity and business impact.
Escalate unresolved incidents to L2/L3 teams within defined timelines.
Maintain accurate incident and escalation records.
Technical Troubleshooting
Perform basic troubleshooting of:
LAN / WAN connectivity
Routers and switches
Firewalls
VPN connectivity
Internet connectivity
DNS / DHCP issues
Basic server and infrastructure alerts
Perform basic diagnostics using Ping, Traceroute and IP configuration checks .
Monitor device/interface status and identify basic connectivity issues.
Documentation & Reporting
Maintain accurate incident and ticket records.
Prepare shift-wise NOC reports.
Update monitoring and ticketing systems regularly.
Maintain proper shift handover documentation.
Follow established NOC SOPs and escalation matrices.
Coordination
Coordinate with Network, IT Infrastructure, Security and other technical teams.
Coordinate with vendors/service providers whenever required.
Provide updates on critical incidents until resolution or escalation.
Ensure clear and skilled communication during incidents.
QUALIFICATIONS & EXPERIENCE
Diploma / Bachelor's degree in Computer Engineering, IT, Electronics & Communication or a related field .
1–3 years of experience in NOC, network monitoring, IT infrastructure or technical support.
Freshers with relevant networking certifications and strong technical knowledge may also be considered.
CCNA certification will be an advantage.
REQUIRED TECHNICAL SKILLS
TCP/IP
LAN / WAN
Routers & Switches
Basic Firewall knowledge
VPN
DNS / DHCP
Network Monitoring Tools
Ticketing Systems
Ping / Traceroute
Basic troubleshooting methodology
MS Excel and documentation
KEY ATTRIBUTES
Alertness | Quick Response | Problem Solving | Ownership | Communication | Teamwork | Discipline | Attention to Detail
Shift Timings - USA Shift ( 05:30 PM - 02:30 PM )
📌 Network Operations Center Engineer (Ahmedabad)
🏢 Technomine
📍 Ahmedabad
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