Position: Executive / Senior Executive/Deputy Manager - CRM Technical / CRM Location: Bangalore
Experience: 5 - 10 years
Qualification: Diploma/BE in Civil Engineering / Any Graduate with real estate CRM experience.
Key Responsibilities:
CRM Technical
Coordinate with project and engineering teams for handover readiness, snag management, and technical clarifications.
Support customers during handover and rectification processes.
Coordinate across departments for timely updates and responses.
Drive customer satisfaction and process improvement initiatives.
Robust documentation, communication, and team collaboration skills.
CRM
Oversee CRM operations, manage escalations, ensure timely possession and documentation. Drive customer satisfaction and process improvement initiatives.