- Key ResponsibilitiesHandle incoming and outgoing calls professionally and courteously.
- Manage patient enquiries through phone, WhatsApp, and other communication channels.
- Schedule, confirm, reschedule, and manage patient appointments.
- Maintain and update the daily appointment schedule.
- Welcome and assist patients during their visit and ensure a smooth patient experience.
- Handle patient registration and basic information collection.
- Coordinate between patients, doctors/physiotherapists, and clinic staff.
- Manage daily clinic operations and front-desk activities.
- Keep track of appointments, follow-ups, cancellations, and no-shows.
- Make follow-up calls/messages to patients when required.
- Assist in maintaining patient records and basic documentation.
- Handle basic billing/payment coordination, if required.
- Ensure the reception and waiting area remain organized and professional.
- Assist the clinic management with administrative and operational tasks.
- Maintain confidentiality of patient information and clinic-related matters.
- Support the management in ensuring the overall smooth functioning of the clinic.
- RequirementsGood communication and interpersonal skills.
- Polite, confident, and patient-friendly personality.
- Basic knowledge of computer, WhatsApp, email, and MS Office/Google Sheets.
- Good organizational and multitasking abilities.
- Ability to handle patients professionally, especially during busy hours.
- Previous experience in reception, healthcare, customer service, administration, or clinic management will be an advantage.
- Freshers with positive communication and management skills may also apply.