ARIYA DECOR PRIVATE LIMITEDJOB DESCRIPTION
Position: Telecaller (Home Décor Sales)
C-601, Third Floor, Sarswati Vihar, Rohini, Pitampura
Delhi – 110034 | India
Email:
[email protected]
Position SummaryThe Telecaller is responsible for making outbound calls to prospective customers, conducting product enquiries, building customer relationships, and converting leads into sales. This is a customer-facing role focused on promoting Ariya Decor's home décor products including melamine items and gift baskets. The ideal candidate must have excellent communication skills, persistence, and a sales-oriented mindset.
Product PortfolioHome Décor Products:
Melamine products (crockery, serveware, decorative items)
Gift baskets and hampers
Customized home décor solutions
Key ResponsibilitiesOutbound Calling & Lead GenerationMake targeted outbound calls to prospective customers from provided lists
Introduce Ariya Decor's home décor products (melamine and gift baskets)
Generate qualified leads from cold calls and customer referrals
Achieve daily/weekly call targets and lead conversion goals
Customer Enquiries & Product InformationAnswer customer queries about product features, pricing, and availability
Provide product recommendations based on customer requirements
Share brochures, catalogs, and product images via email or WhatsApp
Explain product benefits and customize solutions for bulk orders
Lead Qualification & Follow-upAssess customer needs and qualify hot leads for the sales team
Follow up with interested customers on regular intervals
Convert prospects into paying customers by addressing objections
Close small orders directly or handoff to Account Executive for larger deals
Database & ReportingUpdate CRM with call logs, customer feedback, and lead status
Maintain accurate records of conversations and follow-up dates
Submit daily/weekly reports on calls made, leads generated, and sales closed
Identify trends and provide feedback to management on customer preferences
Customer Relationship BuildingBuild and maintain professional relationships with customers
Handle customer complaints and concerns professionally
Encourage repeat orders and customer referrals
Required QualificationsEducationSenior Secondary (10+2) or higher qualification
Experience0–2 years of experience as a Telecaller, BDO, or Sales Support role
Experience in home décor, gift items, or retail sales – preferred
Communication SkillsFluent in English and Hindi (verbal and written)
Transparent, professional telephone voice and speech
Ability to communicate product advantages persuasively
Technical SkillsBasic MS Excel and Word proficiency
Comfortable with CRM/Dialer software (training provided)
Proficient with WhatsApp, email, and mobile communication tools
Soft SkillsSales-oriented mindset and result-driven approach
Excellent listening and active listening skills
Ability to handle rejection and maintain positive attitude
Problem-solving and objection-handling capabilities
Patience, persistence, and willingness to learn
Working ConditionsLocation:
Ariya Decor Private Limited Office, C-601, Third Floor, Sarswati Vihar, Rohini, Pitampura, Delhi-110034
Work Mode:
In-office (Monday to saturday)
Working Hours:
10:00 AM – 6:00 PM (with 30 min lunch break)
Call Requirements:
Minimum 100-200 calls per day (as per team targets)
Minimal (occasional customer meetings or office events)
📌 Telesales Executive (Delhi)
🏢 Ariya Decor Private
📍 Delhi