- Handle customer queries via calls, WhatsApp & online platforms.
- Resolve issues related to orders, delivery, returns, refunds & replacements.
- Coordinate with marketplaces and courier partners.
- Follow up on pending complaints and ensure timely resolution.
- Maintain customer records and provide excellent service.
Requirements:
- Positive Hindi & English communication.
- Basic computer knowledge.
- Customer-friendly attitude and problem-solving skills.
- E-commerce experience preferred.
📌 Customer Support Executive (Faridabad)
🏢 MakerTech Manufacturing
📍 Faridabad
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