Absolutely. The correct software name is EasyTimePay, and the generic term is HRMS. Here is the corrected JD:

Job Description – HRMS Technical Support ExecutivePosition: HRMS Technical Support Executive

Department: Technical Support / Implementation

Experience: 0–2 Years

Employment Type: Full-Time

1. Key ResponsibilitiesMS SQL Knowledge
2.

- Basic to intermediate knowledge of MS SQL Server.
- Perform basic database operations, queries, backup/restore, and troubleshooting.
- Identify and resolve basic database-related issues.

1. HRMS Software Installation & Implementation
2.

- Install and configure the company's HRMS Software at customer locations/servers.
- Configure software, database, services, and required system settings.
- Assist customers during software implementation and deployment.
- Troubleshoot installation and configuration-related issues.

1. Tele-Support for EasyTimePay HRMS Software
2.

- Provide technical support to customers through telephone and remote support.
- Assist customers in using the company's EasyTimePay HRMS Software.
- Understand customer issues and provide appropriate solutions.
- Troubleshoot attendance, employee, payroll, and software-related issues.
- Escalate complex technical issues to the concerned technical/development team.




- Maintain proper records of customer support requests and resolutions.

1. Basic System, Network & Firewall Knowledge
2.

- Basic knowledge of Windows operating systems, networking, IP addresses, ports, and services.
- Basic understanding of Windows Firewall and firewall configuration.
- Troubleshoot connectivity issues between software, database, server, and biometric devices.
- Basic knowledge of remote desktop/support tools.
- Required SkillsGood knowledge of MS SQL Server.
- Experience in software installation and configuration.
- Positive communication and customer-handling skills.
- Basic knowledge of Windows Server/Desktop.
- Basic knowledge of Networking, TCP/IP, Ports & Firewall.
- Ability to troubleshoot technical issues independently.
- Good telephone and remote customer-support skills.
- Knowledge of HRMS, Attendance, Payroll or Biometric Systems will be an added advantage.

Preferred CandidateThe candidate should have a combination of MS SQL knowledge, HRMS software installation experience, technical troubleshooting skills, basic networking/firewall knowledge, and good communication skills to effectively handle EasyTimePay HRMS implementation and customer support.

📌 Technical Support Executive (Delhi)
🏢 A V Techno Soft India Private
📍 Delhi