- Handle installation, configuration and commissioning of enterprise connectivity services.

- Provide technical support for Internet Leased Line, Corporate Broadband, Managed Wi-Fi and SD-WAN services.

- Perform network troubleshooting and resolve connectivity-related issues within SLA.

- Conduct customer-site visits for technical assessment, troubleshooting and service delivery.

- Coordinate with Network Operations, Field Operations and other internal teams for faster issue resolution.

- Monitor network/service performance and ensure high service availability.

- Perform basic configuration and troubleshooting of routers, switches, Wi-Fi devices and other network equipment.

- Support recent customer installations, migrations and network upgrades.

- Conduct site surveys and identify technical requirements for new installations.

- Maintain proper documentation of installations, configurations, service issues and resolutions.

- Communicate with customers regarding technical issues, service updates and resolution timelines.

- Ensure customer satisfaction and maintain strong technical relationships with enterprise clients.

📌 B Technician (Mumbai)
🏢 Atria Convergence Technologies
📍 Mumbai