1) Customer Service & Communication

- Act as the first point of contact for clients regarding service requests, complaints, or inquiries.
- Maintain qualified communication with customers, ensuring their needs are understood and addressed promptly.
- Provide regular updates to customers on service schedules, delays, and resolutions.

2)Service Scheduling & Coordination

- Plan, assign, and coordinate service calls, preventive maintenance, and repair work.
- Allocate technicians or service staff based on availability, skillset, and job priority.
- Track service schedules to ensure timely completion of tasks.

3) Documentation & Reporting

- Maintain accurate records of service requests, work orders, and job completion reports.
- Prepare service-related documentation such as quotations, invoices, and customer feedback forms.
- Generate monthly service performance reports for management review.

4) Technical & Operational Support

- Support service technicians by arranging tools, spare parts, and required materials.
- Ensure proper follow-up on pending jobs, warranty claims,



and spare replacements.
- Monitor inventory of spare parts and raise purchase requests when needed.

5) Team Support & Coordination

- Liaise between service team, sales department, and management to ensure smooth workflow.
- Provide administrative assistance to the service team (attendance, timesheets, travel coordination, etc.).
- Assist in training and onboarding new service staff.

6) Quality & Compliance

- Ensure service work meets company standards and customer satisfaction levels.
- Handle escalated issues professionally and recommend preventive measures.
- Follow safety and compliance guidelines during service operations.

7) Performance Monitoring

- Track technician productivity and ensure SLA (Service Level Agreement) compliance.
- Review customer feedback and work on continuous improvement of service delivery.
- Identify process gaps and suggest efficiency improvements.

📌 HVAC Engineer (Bengaluru)
🏢 Temptech Air Conditioning
📍 Bengaluru