L1 NOC ENGINEER – JOB DESCRIPTION Company: Technomine Group of Companies Position: L1 NOC Engineer Location: Ahmedabad – Onsite Department: IT / Network Operations Employment Type: Full-Time | Permanent Shift: USA Shift ( 05:30 PM - 02:30 PM ) Experience: 1–3 Years ABOUT THE ROLE We are looking for an L1 NOC Engineer to join our Network Operations team in Ahmedabad. The candidate will be responsible for continuous monitoring of network and IT infrastructure, identifying incidents, performing initial troubleshooting, maintaining incident records and escalating issues to the appropriate technical teams within defined timelines. The role requires strong alertness, troubleshooting ability, communication skills and the ability to work effectively in USA Shift ( 05:30 PM - 02:30 PM ) KEY RESPONSIBILITIES Network & Infrastructure Monitoring Monitor network devices, servers, applications and IT infrastructure through NOC monitoring tools. Monitor alerts, alarms, outages and performance-related issues. Identify and report incidents and service degradation promptly. Ensure continuous monitoring of critical infrastructure. Incident Management Receive, log and acknowledge incidents and service requests. Perform L1-level troubleshooting using defined SOPs and runbooks. Categorize and prioritize incidents based on severity and business impact. Escalate unresolved incidents to L2/L3 teams within defined timelines. Maintain accurate incident and escalation records. Technical Troubleshooting Perform basic troubleshooting of:



LAN / WAN connectivity Routers and switches Firewalls VPN connectivity Internet connectivity DNS / DHCP issues Basic server and infrastructure alerts Perform basic diagnostics using Ping, Traceroute and IP configuration checks . Monitor device/interface status and identify basic connectivity issues. Documentation & Reporting Maintain accurate incident and ticket records. Prepare shift-wise NOC reports. Update monitoring and ticketing systems regularly. Maintain proper shift handover documentation. Follow established NOC SOPs and escalation matrices. Coordination Coordinate with Network, IT Infrastructure, Security and other technical teams. Coordinate with vendors/service providers whenever required. Provide updates on critical incidents until resolution or escalation. Ensure clear and skilled communication during incidents. QUALIFICATIONS & EXPERIENCE Diploma / Bachelor's degree in Computer Engineering, IT, Electronics & Communication or a related field . 1–3 years of experience in NOC, network monitoring, IT infrastructure or technical support. Freshers with relevant networking certifications and strong technical knowledge may also be considered. CCNA certification will be an advantage. REQUIRED TECHNICAL SKILLS TCP/IP LAN / WAN Routers & Switches Basic Firewall knowledge VPN DNS / DHCP Network Monitoring Tools Ticketing Systems Ping / Traceroute Basic troubleshooting methodology MS Excel and documentation KEY ATTRIBUTES Alertness | Quick Response | Problem Solving | Ownership | Communication | Teamwork | Discipline | Attention to Detail Shift Timings - USA Shift ( 05:30 PM - 02:30 PM )

📌 Network Operations Center Engineer (Gujarat)
🏢 Technomine
📍 Gujarat