• Manage SLA-based critical activities and deliver high-quality outputs under pressure
• Handle exceptions and drive timely resolution
• Identify and escalate discrepancies and potential delays
• Manage group email inboxes and respond to queries within SLA
• Allocate daily work and monitor team deliverables
• Act as a Subject Matter Expert (SME) for process-related queries
• Serve as the first escalation point for operational issues
• Manage email and query queues effectively
• Prepare and deliver accurate MIS and performance metrics
• Ensure accurate closure of end-of-day activities and checklists
Ideal Candidate
Professionals with 3+ years of experience in fund services, financial operations, reconciliation, NAV, expense processing, or investment operations , along with robust analytical and communication skills.
Interested candidates can share their updated CV to : and