Job Description:

Head – Industrial & Logistics Parks (Facilities Management, Operations, P&L; & CAM) Location: Mumbai
Geographical Scope: PAN India (7-8 Industrial & Logistics Parks) Position Summary The Portfolio Head will be responsible for the strategic and operational management of a portfolio of Industrial & Logistics Parks across India. The role encompasses end-to-end responsibility for Facilities Management, Property Operations, Client Relationship Management, P&L; ownership, CAM budgeting and recovery, statutory compliance, EHS (Setting, Health & Safety), asset preservation, vendor management, and operational excellence. The incumbent will lead regional/site teams, drive customer satisfaction, optimise operational costs, ensure compliance, and maximise portfolio profitability while maintaining world-class service standards across all parks. Key Responsibilities 1. Portfolio Leadership & Operations

- Lead operations for 7-8 Industrial & Logistics Parks across PAN India.
- Develop and implement operational strategies aligned with business objectives.
- Drive standardization of FM processes, SOPs, and governance frameworks.
- Ensure seamless day-to-day operations across all sites.
- Establish performance metrics and operational KPIs.

2. P&L; Management

- Own portfolio P&L; and financial performance.
- Monitor revenue, operating expenses, margins, and profitability.
- Identify cost optimization opportunities without impacting service quality.
- Present monthly, quarterly, and annual financial reviews to leadership.
- Drive budget adherence and financial discipline across sites.

3. CAM Management & Recovery

- Prepare annual CAM budgets and operating plans.
- Ensure accurate CAM computation, billing, reconciliation, and recovery.




- Monitor recovery percentages and outstanding receivables.
- Drive transparency and audit compliance in CAM processes.
- Work closely with finance and leasing teams for budget forecasting.

4. Client & Tenant Relationship Management

- Serve as the primary escalation point for key clients and tenants.
- Maintain strong stakeholder relationships with occupiers, developers, and investors.
- Conduct business reviews and governance meetings.
- Ensure high customer satisfaction and tenant retention.

5. Facilities Management

- Oversee hard and soft services including:

- Electrical systems
- HVAC
- DG operations
- Fire & Life Safety systems
- STP/WTP operations
- Housekeeping
- Landscaping
- Pest control
- Security services

Ensure preventive and predictive maintenance programs are effectively implemented. 6. Compliance, EHS & Risk Management

- Ensure compliance with all statutory and regulatory requirements.
- Lead health, safety, and environmental initiatives.
- Drive audit readiness and closure of compliance observations.
- Ensure validity and renewal of all licenses and permits.
- Lead incident investigations and risk mitigation programs.

7. Vendor & Contract Management

- Manage national and regional FM service providers.
- Drive vendor performance through KPIs and SLAs.
- Lead contract negotiations, renewals, and commercial reviews.




- Ensure service delivery excellence and contractual compliance.

8. Team Leadership

- Lead regional and site FM teams across the portfolio.
- Build a high-performance culture focused on accountability and customer service.
- Develop succession planning and talent development programs.
- Conduct performance reviews and mentoring initiatives.

9. Asset Preservation & Capital Projects

- Develop long-term asset management plans.
- Evaluate and prioritize CAPEX requirements.
- Oversee facility upgrades, sustainability initiatives, and infrastructure projects.
- Ensure efficient project execution within budget and timelines.

10. Reporting & Governance

- Provide periodic portfolio performance reports to senior management and investors.
- Track operational, financial, compliance, and customer satisfaction metrics.
- Lead management reviews and governance forums.

Qualifications

- Graduate with experience in Facilities Management / Operations.
- Ex Defence personnel preferred.
- Certifications in Facilities Management, Safety, or Asset Management will be an advantage.

Experience

- 15-20+ years of experience in Facilities Management, Industrial Parks, Logistics Parks, Warehousing, Real Estate, or Asset Management.
- Minimum 8-10 years in leadership roles managing multi-site portfolios.
- Strong exposure to P&L; management, CAM budgeting, compliance, and client management.

Desired Competencies

- Strategic Leadership
- Financial Acumen & P&L; Management
- CAM Expertise
- Stakeholder Management
- Contract Negotiation
- Compliance & Risk Management
- Team Building
- Operational Excellence
- Customer Centricity
- Commercial Orientation

📌 Head – Industrial & Logistics Parks (Mumbai)
🏢 Vecktra Consulting
📍 Mumbai