1. Role Overview

The Senior Executive – Travel Finance & ERP Operations at a Travel Management Company is responsible for managing end-to-end AP operations and client account health across airline, hotel, ground transport, and ancillary vendor segments. The role carries a dual mandate: (a) ensuring deep operational excellence in BSP/LCC reconciliation, hotel-supplier payables, and multi-vendor payment cycles, and (b) acting as the primary finance interface for key client accounts, driving service excellence, escalation resolution, and financial governance.

A critical and differentiating requirement for this role is hands-on expertise in Microsoft Dynamics 365 Finance & Operations (F&O;), including proficiency in ERP migration — covering data mapping, parallel-run testing, cutover planning, UAT sign-off, and post-go-live stabilisation. Also will champion ERP transitions within the AP function, ensuring zero disruption to payment cycles and reconciliation workflows during system changeovers.

2. Key Responsibilities

A. BSP & LCC Reconciliation

- Own end-to-end BSP reconciliation between GDS sales data (Amadeus / Sabre / Galileo) and IATA BSP billing files on weekly and monthly cycles.
- Reconcile LCC bookings (IndiGo, SpiceJet, Air Arabia, Flydubai, etc.) issued via direct airline portals or NDC channels against invoices, credit card statements, and client billing.
- Investigate and resolve BSP ADM (Agency Debit Memos) and ACM (Agency Credit Memos) within stipulated timelines.
- Manage airline debit/credit notes, void/refund adjustments, and ensure correct accounting treatment in Dynamics 365 / ERP.
- Liaise with IATA and airline commercial teams to dispute erroneous ADMs and track resolution.
- Ensure compliance with IATA Resolution 850 and related BSP billing procedures.
- Prepare monthly BSP variance reports and ageing analysis for management review.

B. Hotel & Accommodation Vendor Reconciliation

- Reconcile hotel invoices against GDS/OBT bookings, client itineraries, and supplier contracts (GDS preferred rates, direct-connect rates, and consortium deals).
- Manage reconciliation of hotel aggregator payables (HRS, Booking.com for Business, Hotelbeds, etc.) and property-level billing discrepancies.
- Validate rate parity, room-night utilisation, and no-show/cancellation charges against contractual terms.
- Coordinate with the Hotel Contracting team to resolve rate and allotment disputes.




- Process and track hotel deposit payments, advance bookings, and group billing settlements.

C. Ground Transport & Ancillary Vendor Reconciliation

- Reconcile invoices from car rental companies, ground transfer vendors, visa service providers, and travel insurance suppliers.
- Validate charges against booking confirmations, driver manifests, and client cost centres.
- Monitor credit terms and escalate overdue reconciliation items to procurement.

D. AP Operations & Payment Processing

- Supervise the 3-way match process (PO, GRN, invoice) for all travel procurement payables.
- Manage payment runs – NEFT/RTGS, forex wire transfers, virtual card (VCC) settlements – ensuring accuracy and timeliness.
- Oversee credit card reconciliation (lodge cards, T&E; corporate cards) for airline and hotel payments.
- Maintain AP ageing dashboards and drive resolution of long-outstanding items.
- Enforce the Delegation of Authority (DoA) matrix for invoice approvals.

E. Microsoft Dynamics 365 & ERP Migration

- Serve as the functional owner of Microsoft Dynamics 365 Finance & Operations (F&O;) within the AP/travel finance team, managing module configuration, user access, and workflow rules.
- Lead or co-lead ERP migration projects: scoping legacy-to-Dynamics data mapping, designing chart-of-accounts alignment, and defining migration strategy (big-bang vs phased rollout).
- Coordinate with IT/implementation partners on data extraction, transformation, and load (ETL) activities; validate migrated data for completeness and accuracy.
- Manage parallel-run periods – operating both legacy ERP and Dynamics 365 simultaneously – ensuring reconciliation parity before cutover.
- Own UAT test scripts for AP, vendor master, payment journals, and bank reconciliation modules; sign off on go-live readiness.
- Conduct post-migration stabilisation reviews; identify and remediate data gaps, workflow failures, and integration issues (GDS connectors, banking APIs, TMS interfaces).
- Train AP team members on Dynamics 365 workflows, approval hierarchies,



and reporting tools (Power BI embedded in D365).
- Maintain documentation: system configuration guides, data dictionaries, SOPs, and change-log records for audit purposes.

F. Client Account Management

- Act as the primary financial point of contact for assigned key accounts; conduct monthly billing reviews, dispute resolution sessions, and QBRs.
- Prepare and present client-specific MIS: spend analytics, invoice accuracy rates, settlement timelines, and savings realised against contracted rates.
- Collaborate with Sales and Operations teams to onboard new clients onto Dynamics 365 workflows and AP processes.
- Ensure SLA adherence for invoice processing TAT, query resolution, and credit note issuance.

3. Required Skills & Competencies

Technical / Functional

Behavioural / Leadership

BSP/LCC reconciliation & IATA billing GDS proficiency (Amadeus, Sabre, Galileo) Hotel supplier & aggregator reconciliation Microsoft Dynamics 365 (Finance & Operations) ERP migration planning & execution Data mapping, UAT, and go-live management SAP / Oracle / Navision / Tally ERP Advanced Excel (VLOOKUP, Power Query, Pivot) Power BI reporting & dashboards GST/TDS compliance on travel spends Forex & multi-currency accounting Lodge card & VCC settlement processes

High attention to detail & accuracy Strong analytical & problem-solving ability Client relationship management. Effective vendor and stakeholder management Ability to work under tight month-end deadlines Process improvement & automation mindset Change management during ERP transitions Clear communication (written & verbal)

4. Qualifications

Criteria

Requirement

Education

B.Com / M.Com / MBA (Finance) or equivalent; CA Inter / CMA preferred

Experience

8–12 years in Accounts Payable / Account Management; minimum 4 years in a TMC / OTA / airline workplace

ERP / Systems

Hands-on experience with Microsoft Dynamics 365 F&O; SAP / Oracle / Navision also valued; proven involvement in at least one full-cycle ERP migration project

Industry Knowledge

Strong understanding of IATA BSP, GDS ticketing, LCC portals, hotel GDS connectivity, and travel procurement

Certifications

Microsoft Dynamics 365 Finance Functional Consultant (MB-310) preferred; IATA Travel & Tourism Professional (TTP) or Finance for Travel Professionals – an advantage

Languages

English (fluent); Hindi or regional language an advantage

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