- Execute operational plan chalked out by the Regional GM – HPM and provide support in establishing facilities team structure, resource management, etc. for the assigned project that assures profitability through timely completion of projects and cost-effectiveness
- Deploy resources for Property management
- Ensure resolution of customer complaints as per prescribed timelines in consultation with the other functions/ departments
- Ensure water, electricity, and other utility connection in consultation with the liaisoning team
- Manage facility management teams at the assigned project and perform performance appraisal for all the direct reports as per PMS guidelines and timelines
- Vendor management, Billing, and payment on a timely basis
- Customer Satisfaction Scores - at the time of Key Handover and also subsequent tickets closures stages
- Commercial objectives of Cost and profitability
- Resident Engagement and Events management
- Any other task(s) as assigned by the Senior management from time to time.