About the position

Dayforce is currently seeking a Assoc Manager Payroll Delivery to join our growing team. We need smart, driven people with payroll and domain expertise mixed with a desire to provide a excellent Customer experience with every interaction.

The Assoc Manager will manage the team responsible for the delivery of outsourced Payroll services for Dayforce’s customers, ensuring service excellence. This role is also responsible for the setting and measurement of individual and team objectives, identification of skills needs and the organization and / or provision of appropriate training to enable team members to make the required contribution to business objectives. You will have a strong background in effectively managing a specialized team and will also have an in-depth working knowledge of leading payroll, year-end, and other projects.
You will demonstrate initiative, agility, ownership and delivery on areas of responsibility, by developing solid product and domain expertise within the team. This will allow you to maintain the highest level of customer satisfaction by providing proactive support and consistently exceeding customer expectations. The leadership team will look to you to provide peer to peer mentoring, identify knowledge gaps and provide feedback.

What you’ll get to do-

Plans and manages all talent management activities in support of Ceridian’s HR programs and functional objectives:

Hiring and on-boarding employees
Performance Management activities – goal setting and cascading, completing formal performance reviews, providing feedback, assigning performance ratings
Coaching, mentoring team members, offering feedback to foster openness, continuous learning, and a high- performance environment
Leading and supporting learning and development opportunities




Completing succession planning activities to support service contingency and employee development
Actions disciplinary, retention, engagement, and recognition initiatives

Manages and balances the team’s activities and work volumes to ensure the provision of a quality service, performed within the established processes, quality controls, and timelines, resulting in the retention of the customer base. Ensures that customer inquiries, events, change controls and complaints are proactively managed to a resolution
Establish and maintain effective internal and external communication channels to ensure the availability and dissemination (where appropriate) of relevant information
Partner with internal functions, managing stakeholder relationships, ensuring operational excellence as ‘One Team’
Supports customer ‘transition to service’ activities in accordance with established best-practices to ensure a positive experience for customers and service teams
Establish and maintain a quality culture within the team, delivering repeatable and reliable customer experiences with zero defects. Ensure that quality practices are implemented and adhered to, and that team members manage customer information in accordance with compliance and contingency regulations
To comply with security policies, for the maintenance of confidentiality, integrity and to protect personal data
Manage customer change control
Provides leadership and expertise at a process level for the entire end to end payroll




Supports (existing and new) clients and internal teams throughout various client life cycles
Has an “I own it” attitude about deliverables and projects from start to finish
Maintains the highest level of customer satisfaction

What’s in it for you-
Encouragement to be the best version of yourself at and away from work:

YOUnity diversity and inclusion programs
Amazing time away from work programs

Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you’re living: volunteer days, Dayforce sponsored events, and our very own charity, Dayforce Cares
Opportunities to fuel your career growth through numerous internal and external programs and events

Skills and experience we value -

Experience in managing high volume and complex Payrolls (min 5 years). End to end payroll experience a plus with strong analytical and technical expertise
Supervisory experience in a customer services environment
Experience in managing customer relationships
Experience in the payroll outsourcing or consulting industry preferred
Requires a transparent understanding of payrolls across the EMEA (UK) region with an understanding of applicable legislative requirements
Must have excellent verbal and written communication skills with the ability to communicate clearly and effectively with leadership, internal partners and customers
Relevant payroll qualification, or relevant experience required
Ability to work flexible hours
Experience with HCM (HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting) applications

Work Timings - 1.30 P.M. - 10.30 P.M. IST

📌 Assoc Manager Payroll Delivery (India)
🏢 Dayforce
📍 India