Key Skills: Telecom, itsm, ServiceNow, CSM, Architect, Agile Methodology, Waterfall Roles and Responsibilities:
Drive functional and technical solution design across the ServiceNow domain
Translate business and IT requirements into ServiceNow solutions aligned to OOTB capabilities and architectural standards
Provide architectural oversight across solutioning and development activities
Work with enterprise architects, solution architects, and domain SMEs to shape implementation epics and delivery plans
Support Agile planning activities and guide squads with technical direction and platform expertise
Skills Required:
14+ years of relevant experience in ServiceNow architecture and platform delivery
Robust hands-on experience with ServiceNow implementations, especially in CSM or TSM environments
Proven background as an IT architect in a telecom context
Ability to design scalable platform solutions and evaluate impact across connected systems
Experience working with ServiceNow platform capabilities and enterprise integration scenarios
Good to Have:
Experience with Waterfall delivery methodology
Experience with Agile methodology
Education: Master's degree in IT, Telecom, or equivalent experience