Masterpet is a pet care company based in Kochi offering professional at-home pet grooming services through our mobile grooming trucks. We bring the grooming salon directly to the customer's doorstep.
We are looking for a Customer Support Executive who can communicate confidently with customers, manage bookings, and help coordinate our daily grooming routes across Kochi.
Key Responsibilities
- Call customers and follow up on enquiries and previous bookings.
- Handle incoming customer enquiries through calls and WhatsApp.
- Schedule and confirm pet grooming appointments.
- Check customer locations and plan bookings based on the grooming truck's existing route and availability.
- Coordinate with groomers, drivers, and the operations team regarding bookings and schedules.
- Follow up with existing customers for repeat bookings.
- Update customer and booking information accurately in our system.
- Inform customers about services, pricing, availability, and other basic queries.
- Handle rescheduling, cancellations, and booking-related customer concerns professionally.
Requirements
- Fluent in Malayalam and English – both are required.
- Valuable communication and customer-handling skills.
- Must have access to a computer or laptop and a reliable internet connection.
- Comfortable making and receiving customer calls.
- Familiarity with different areas and routes in Kochi/Ernakulam is preferred.
- If you are not familiar with Kochi routes, you should be willing to learn them.
- Basic computer skills and ability to work with online tools, maps, and booking systems.
- Organized and able to manage multiple bookings and follow-ups without missing customers.
Experience
Previous experience in customer support, telecalling, front office, sales coordination, or a similar role is preferred, but not mandatory. Training will be provided.
Freshers with strong communication skills and a willingness to learn are welcome to apply.
What We Provide
- Training on Masterpet's services and booking process.
- Training on route planning and scheduling our mobile grooming trucks.
- Hybrid working arrangement.
- Opportunity to grow as Masterpet expands its operations.
Who Would Be a Good Fit?
We're looking for someone who is friendly and confident on calls, follows up consistently, and can think practically when scheduling customers.
📌 Customer Support Specialist (Kochi)
🏢 Masterpet Care
📍 Kochi
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